About Genroe

Genroe's expertise is customer experience consulting. We help you to derive more profit from your business though developing and implementing proven customer experience strategies.

Founded by Tracey Ah Hee and Adam Ramshaw, our talented team combines strategic reasoning, implementation expertise and technical savvy. Our approach is based on working closely with you to implement proven approaches that will improve your bottom line sooner rather than later.

What makes us different?

We offer a unique combination of

Strategy + Implementation

We create practical strategies and stay around to coach you in implementation. We don't leave you with a lot of “sounds good on paper” theories in a 200 page report.

Across silo skills

We are experienced in all silos of your business including marketing, sales, customer service and back office. Unlike silo focused organizations we develop and implement a coordinated strategy to maximise results and eliminate implementation problems.

Business experience not fancy theories

Our consultants have spent many years in customer focused line management positions and know the practical solutions to problems.