|
This high impact, practical program gives you the knowledge to
start generating customer retention returns today.
The Customer Retention Kick Start is a high level assessment of the short term,
high impact customer retention initiatives that you can implement with your
current abilities to create higher bottom line returns.
Why should you attend?
- Gain insight into the holistic customer retention process, the four customer retention
drivers and their application;
- Understand the underlying elements of successful programme implementation;
- Assess your company's execution enablers; the underlying skills and abilities that
are required when executing customer retention programmes;
- Quantify the linkage between business objectives and customer retention objectives;
- Identify those approaches that will produce immediate customer retention impacts and translate
them to bottom line value.
Approach
Kick Start is delivered in four stages:
1. Pre-workshop data review
Based on a data checklist supplied by Genroe, your organisation will collect
information and provide it to Genroe for review;
2. Workshop
Genroe facilitates a three hour workshop attended by key stakeholders. This
teaches some of the fundamentals of customer retention and gathers additional input from the business stakeholders;
3. Post-workshop review
We analyse the outputs from the workshop and the pre-workshop data review to assess
execution enablers and uncover the customer retention initiatives that will produce
immediate impacts on the business;
4. Final presentation
Present recommendations to stakeholder staff on the highest impact opportunities
and options for moving forward.
Duration
From go-ahead to final presentation Kick Start takes approximately 2 weeks.
This timing is dependant on your ability to provide the pre-workshop data
review and arrange the workshop in a timely manner.
How to book
Please contact us on (02) 8821 6800 or email us at info@genroe.com.au for
more information or to arrange a booking.
|
